Browse the Most Common Account and Payment Questions
We've organized this FAQ around what you actually ask us most. The sections cover account setup, identity verification, how local payments like PayPal, Venmo, and Play+ prepaid cards process, how withdrawals are verified before they clear, and what to do if something on your account doesn't look right. Each answer is written the way we'd explain it over live chat — short,
direct, and tied to a real next step. If your question isn't here, live chat reaches our support team directly. Access to real-money features is tied to your state's current law, so eligible states only. We update these answers when our payment or account processes change, so what you read here reflects how things actually work right now.
- PayPal
- Venmo
- Play+ prepaid
- Live chat support
- State-eligible access